Password reset
Use the official password reset flow and check spam/promotions if the email doesn't arrive. For persistent issues, gather account info and contact official support — do not share passwords or recovery details with anyone claiming to assist outside official channels.
2FA problems
Codes not accepted:
Sync your authenticator app time or use backup codes if you saved them.
Lost device:
Contact support and be prepared for identity verification steps; expect delays for security reasons.
Account locked
Avoid repeated attempts; they can lengthen lockouts. Document the last known good login and transaction timestamps to help support validate ownership.